We offer a 7-day return policy if you receive a defective, damaged, or incorrect product.
Products above Rs. 5,000: An unboxing video is required as proof of the issue.
Our rider will pick up returns at your convenience.
Upon receiving and verifying your item at Bagallery, your refund will be processed.
Refunds may be issued as either a voucher or cash. Cash refunds are processed within 30 days of receiving the returned item.
The product must be in its original condition — unopened, unused, and with original packaging.
Undergarments are non‑returnable due to hygiene concerns.
How do refunds work at Bagallery?
All cash refunds are processed via bank transfer only and may take up to 30 days to reflect in your account after approval.
If you choose a refund voucher instead, it will be activated within 48 hours of your refund confirmation and can be used on your next purchase.
I received a damaged or incorrect product. How can I return it?
Contact us with your order details.
Our team will investigate the issue.
Our rider will pick up the product — please pack it as received.
After we receive the product, you’ll get a voucher code or cash refund, as applicable.
My order is missing a product. What should I do?
Please share your order number with us. Our team will investigate immediately and resolve the issue as quickly as possible.
Can I exchange my order?
We only offer exchanges for damaged or incorrect items. The product must be in its original condition — unopened, unused, and with original packaging intact.